Account Manager position

Position: Account Manger
Location: Stellenbosch, Technopark
Education level: Degree or Diploma
Job level: Mid
Own transport required: Yes
Travel requirement: Occasional

Company Description

At MDOT we pride ourselves on being brand architects, design gurus and communication specialists! We’re people kind of people. We shoot from the hip, we don’t take chances or shortcuts, we price fairly, respect and enjoy our clients more like good mates and believe that a good, old-fashioned work ethic was, is, and will always be the way to go. Throw a healthy dollop of ethics and quality ‘nose to the grindstone’ on top of all of that and there you go – that’s MDOT – all the way since 2002!

We are on the hunt to fill the role of an account manager! If you are currently in an account management or account executive role in an agency are super talented, have relevant experience and looking for your next big break, this could be it!

If you are used to working on multiple client portfolios, across various industries and sectors, you can think strategically and can comfortably influence a client by taking a one-line request and developing it into a full end-to-end campaign – then please read on!

We believe in a diverse workforce that represents the country’s demographics. Therefore, preference will be given to AA candidates.

Your role

You are the glue that keeps the client and rest of the agency connected. Your ability to interpret client briefs and articulate the task at hand to the creative, traffic and production team is the make it or break of each client job you need to deliver on. Managing client expectations, sharp strategic skills, militant project management co-ordination of each job at hand, good budget management skills and a solid team player attitude provide the core foundation for this role.

Your responsibilities 

Day to day management of client accounts

  • Initiate, coordinate, and oversee all agency activities on behalf of the client
  • Understand how the agency makes money and contribute to the agency’s profitability through good management
  • Maintain meticulous documentation of all activities on the client’s behalf

Develop and maintain a healthy and relationship with clients

  • Provide regular communication to clients and keep them updated on status of their jobs in system
  • Report progress, delays and make sure the client is always in the know
  • Closely control the client’s budget and timeline—to maximise ROI for both the client and the agency
  • Understand your clients’ business goals and help them get there
  • Propose, sell to the client, and oversee market, media, and other research studies as required
  • Manage and strengthen (not merely maintain) client relationships
  • Continuously offer unsolicited ideas to increase the effectiveness of the client’s company and marketing activities
  • Stay abreast of all developments in the client’s industry
  • Work in a harmonious manner with all internal agency departments
  • Taking briefs and ensure they are in the system on time and by the creative team
  • Work with all internal departments to exceed the client’s expectations and keep re-earning the client’s trust
  • Brief production to draw up cost estimates based on correct and accurate you have sourced
  • Submit studio and production briefs on time and with all necessary information included for creative team and production to commence their work. NB Ensure all parties clearly understood your brief
  • Ongoing engagement with the finance head to achieve profitability on all accounts and chasing up on outstanding payments or approvals of cost estimates
  • Work closely with the traffic manager to ensure jobs in system are completed on agreed timelines and within an agreed budget

Representing MDOT

  • Retention of existing clients and ensuring that MDOT remains top of mind – pitch new ideas and share ground-breaking work done on other clients
  • Understand how the agency makes money and contribute to the agency’s profitability through good management
  • Be an advocate for the agency whenever you’re out in public
  • Identify and cultivate for new business opportunities (even if they’re just passing them along internally)

Stay on top of your game

  • Keep honing your communication/marketing expertise and techniques which will serve both the agency and the clients
  • Network and connect — to serve your community, grow your influence and add value everywhere you go
  • Improve your presentation skills — for audiences big and small
  • Keep learning, stretching and growing

 

The right fit

We are a medium-sized agency that works in a slightly different manner from traditional agencies. We are not big on rigid structures and processes that may hamper client delivery. We believe all our team members must be able to think independently and take initiative and manage their client portfolio as if it’s their own business. On average an account manager in our agency handles a minimum of 10 accounts. The owners of the business are 100% involved in all client portfolios and support and provide guidance to the team. If you feel this is a company, you would love to work at then see our wish list below:

  • Confident and professional individual who’s well presented
  • You need to be able to think on your feet in a high-pressure environment that has fast turnaround times but exceptionally high quality
  • Excellent project management skills
  • Good influencer internally and externally
  • Be operational but able to think strategically as well
  • Attention to detail (you’re a perfectionist!)
  • Action-oriented and takes initiative
  • Good command of written and spoken English
  • Ability to put together well-packaged proposals
  • Good presentation skills
  • You enjoy delivering good customer service and are able to deal with different personalities
  • You’re friendly, professional and down to earth – we don’t do egos!
  • Have your own transport

 

Experience and education 

Three – to five years’ experience in an account manager/executive role. Have worked on financial services, telecommunications, retail portfolios. In possession of a marketing qualification, degree or diploma.

Working hours

Working hours are 7 am to 4 pm, Monday to Friday. However, there may be the expectation work remotely or late to meet deadlines.

Requirements

  • Excellent communication and interpersonal skills;
  • A proactive attitude, with the ability to use initiative;
  • Excellent organisational skills;
  • The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail;
  • Drive;
  • Flexibility;
  • Effective team-working skills;
  • Influencing and negotiation skills;
  • Oral and written communication skills;
  • Commercial awareness;
  • A passion for advertising and an understanding of what makes a good advertisement;
  • A willingness to learn;
  • Resilience, to enable you to deal with problems and constructive criticism;
  • IT literacy and an awareness of how the industry is developing in light of new communication technologies.

If you feel you meet these requirements, feel free to hit the apply button and send us your CV with a short description of yourself!